WE ARE WHERE YOU ARE
At Hazel & Bloom we ship worldwide (how could we not). Shipping is available for most countries around the world, and we are constantly adding new destinations. However, due to international regulations, sanctions and other restrictions we may not be able to ship to certain countries. Hazel & Blooms reserves the right to cancel any order that involves a shipping address to countries subject to these restrictions. Orders cancelled due to this reason will be fully refunded.
DO I NEED TO PAY FOR SHIPPING?
Good news - there are shipping options that are free of charge. Depending on how eager you are to get your goods though, some options may incur a charge. We work closely with international shipping and logistics companies, and we intend to offer our customers competitive pricing options via reliable and globally recognized couriers.
WHERE DO WE SHIP FROM?
Once your order is processed (normally within 2-5 business days) we will ship your items from our fulfilment centers across Asia. As our products can be stored at different fulfilment centers, your order may be shipped in separate parcels in order to reach you faster - you may receive one item before the next. We will email you the tracking information or you may contact our customer service (email@example.com) if you have any urgent questions. Please allow for 3-7 business days for the tracking information to be updated after the parcel has been dispatched from one of our fulfilment centers.
CURRENT SHIPPING RESTRICTIONS
Here is an indicative list of countries that we are currently unable to ship to due to regulatory restrictions. Please note that this list is updated continuously and is not exhaustive:
Belarus, Burma (Myanmar), Congo, Cote d'Ivoire, Crimea, Cuba, Iran, Iraq, Liberia, Libya, Montenegro, North Korea, Somalia, Sudan/South Sudan, Syrian Arab Republic, Yemen and Zimbabwe. We reserve the right to cancel any order that contains a shipping address to a country which we do not ship to.
ESTIMATED STANDARD SHIPPING TIME
Estimated Shipping Time 10 - 30 days: Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Greece, Hungary, Japan, Indonesia, Ireland, Israel, Italy, Kazakhstan, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Hong Kong, Korea, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, Ukraine and USA.
As the shipping time is an estimate we encourage our customers to check the status of their parcels via the provided tracking information.
Please also note that the delivery times do not account for public holidays, peak periods (e.g. Christmas, Black Friday), or customs processing delays.
If you would like to receive your parcel earlier, we offer expedited shipping services. Please contact us on firstname.lastname@example.org and provide the order number or product name/quantity and we will provide you with an estimated cost.
TAXES, CUSTOMS AND IMPORT DUTIES
Hazel & Bloom does not take any responsibility for any customs fees or VAT/GST or equivalent imposed on your items by your local customs office - any customs, import duties, fees, taxes and other charges are your responsibility (even if you refuse any shipments upon delivery).
Customs policies vary between countries, please contact your local customs office for further information.
CHANGE OF SHIPPING ADDRESS DETAILS
Hazel & Bloom is not responsible if a parcel is not deliverable due to missing, incomplete, or incorrect delivery details. Hazel & Bloom reserves the right to charge a re-shipment fee where applicable. You will receive an email before a re-shipment is made along with the re-shipment fee.
If you realize that you have made an error in the delivery address, please contact us as soon as possible explaining the error and provide the correct information within 24 hours. While our support team will assist you in case the delivery address is incorrect, please understand that if the parcel has already been shipped we may be unable to alter the destination address.
Please contact our customer support team (email@example.com) and please remember to state your order number with subject title: Shipping Address Correction (Order Number)
LOST OR MISSING PARCELS
Hazel & Bloom is not responsible for lost or stolen parcels or parcels delayed in transit. In the unlikely event that a parcel has not reached you within 50 days since dispatchment, and we can no longer trace the parcel in our tracking system please request a statement from your local post office stating that you haven't received any parcels from our sending address within the designated time period. Please provide us with a soft copy of the statement and we will ship another parcel to you as soon as possible.
If you did not pick up your parcel within 7-14 days (depending on the policies of your local post office) and the parcel gets returned to us as a consequence, we are unfortunately not able to refund your order.
Subject to local practices by your post office, you can expect to receive a pickup notice issued by the post office for larger parcels which they are unable to deliver directly to you, or if you missed the delivery.
If you have not collected the parcel after 7-14 days your parcel will be returned to the post office where it might be disposed of or processed as an unregistered/uncollected parcel and shipped back to us. However, since this is subject to the local post’s policy we are unable to track the parcel and its status as a result.
If we receive your returned parcel we will send you an email to notify you, where you have the option to pay for the re-shipment fee and we will arrange for your parcel to be shipped out again as soon as possible.